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I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
In order to reset your password, follow these instructions:
1) Click the following link: http://www.facebook.com/recover.php
2) Enter the email address associated with your account in the middle field and click the "Search" button.
3) Proceed to fill in the requested information and click submit.
4) This will send a password ***** link to your email. Simply click that link from within your email account and follow the instructions there to reset.
If that doesn't work, you may follow the instructions below to reset the password.
First - you will need to go to the page here --> https://www.facebook.com/login/identify
Second - Enter the email address linked to your Facebook account and click the submit button.
Third - Click the link that says, "No longer have access to these."
Fourth - Enter an email address or phone number at which they may contact you later.
Fifth - Click Continue
Sixth - Towards the top, it will ask you to type in the full name of one of your trusted contacts on Facebook. Do that and click ok.
Lastly - Contact three of the trusted contacts that appear on the page and ask them to log into Facebook and go to https://www.facebook.com/recover
When they complete, they will be given a code. That code needs to be entered on that page and click the "Continue" button.
As a last resort, you may also submit a request directly to Facebook on the page below:
Once that is all complete, you should able to reset the password! (Self high five!)
Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.
If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
(Your friendly expert)