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Robert H
Robert H, Computer and IT support Engineer
Category: Microsoft
Satisfied Customers: 3906
Experience:  Computer and IT support Engineer
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I suddenly can’t login and view my facebook

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I suddenly can’t login and view my facebook

Hello and welcome to JustAnswer, an independent Question & Answer web portal. My name is ***** ***** I am happy to be assisting you today!

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.
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I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

In order to reset your password, follow these instructions:
1) Click the following link: http://www.facebook.com/recover.php
2) Enter the email address associated with your account in the middle field and click the "Search" button.
3) Proceed to fill in the requested information and click submit.
4) This will send a password ***** link to your email. Simply click that link from within your email account and follow the instructions there to reset.

If that doesn't work, you may follow the instructions below to reset the password.
First - you will need to go to the page here --> https://www.facebook.com/login/identify
Second - Enter the email address linked to your Facebook account and click the submit button.
Third - Click the link that says, "No longer have access to these."
Fourth - Enter an email address or phone number at which they may contact you later.
Fifth - Click Continue
Sixth - Towards the top, it will ask you to type in the full name of one of your trusted contacts on Facebook. Do that and click ok.
Lastly - Contact three of the trusted contacts that appear on the page and ask them to log into Facebook and go to https://www.facebook.com/recover
When they complete, they will be given a code. That code needs to be entered on that page and click the "Continue" button.

As a last resort, you may also submit a request directly to Facebook on the page below:
https://www.facebook.com/help/contact/357439354283890

Once that is all complete, you should able to reset the password! (Self high five!)

Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.

If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!

Thank you,
Robert_IT
(Your friendly expert)

Customer: replied 4 days ago.
Thanks I will wait for your response
Customer: replied 4 days ago.
Sorry I am busy right now

I see you've requested a premium service. I am unable to accept at this time, but the request is available to all experts. In the meantime, please try out the steps I have provided. Thanks!

Robert H, Computer and IT support Engineer
Category: Microsoft
Satisfied Customers: 3906
Experience: Computer and IT support Engineer
Robert H and 4 other Microsoft Specialists are ready to help you

Hi, my name is***** to Just Answer. I understand how you feel. That sounds frustrating. Hopefully, we can get this resolved quickly.

Note: Secure Remote Assistance is optional NOT REQUIRED (But Helpful)

We will start the Secure Remote Assistance session when you are ready. Thanks

Customer: replied 3 days ago.
Why can’t I just log to Facebook and view like I always did
Customer: replied 3 days ago.
I am still waiting