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Ameen Khan
Ameen Khan,
Category: Microsoft
Satisfied Customers: 11787
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I was on pc this morn and it was working ok then an error

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I was on pc this morn and it was working ok then an error message came up saying that it neefs restarting. They were collecting error info then they would restart comp but that hasn't happened
JA: What application are you using?
Customer: What do you mean by application.
JA: The Software Technician will be able to walk you through that. Which software or app can I help with?
Customer: My computer screen is just blue with the error message. The stop code on screen is IRQL NOT LESS OR EQUAL
JA: What have you tried so far with your software?
Customer: I haven't tried anything as i was waiting on them starting computer. Would it be okay if i turn off computer and start it again myself?
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No i dont think so.

Hi! My name is ***** ***** I'll be assisting you today. You have reached JustAnswer, an online question and answer company

I will do my best to help you today.

To answer your question ->

In that case FROM ANOTHER PC, you can repair your windows using the Win 10 Iso file from Microsoft.

Download the ISO file from this link -

More info -

How to boot from USB - Head to launch from USB section on -

If you do not have another PC then you can purchase that bootable USB from Amazon at this link -


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back before rating. I am here to help you. If you are satisfied with the answer, then kindly use the stars at the top of the page to rate my service with you.

Ameen Khan and 4 other Microsoft Specialists are ready to help you
Customer: replied 4 days ago.
Is there no other way i can repair it. What will happen if i restart comp on my own.
Customer: replied 4 days ago.
When will he be able to sort the comp?
Customer: replied 4 days ago.
Ok . Comp is still switched on.

Thank you for requesting secure remote assistance. To get connected, first follow this On your Computer - download the Free Version of TeamViewer quick support app from the link below.

Next, open the downloaded file and install it.

Once you have Teamviewer open it will display Your ID numbers with a password ***** it on the screen. Share that with me. Thanks

For Mac use this -

Customer: replied 4 days ago.
How ate things going?

See above message i want you to follow

Hello- have you downloaded teamviewer?