Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.I am sorry to hear you are having trouble with your Microsoft Excel. Hopefully, we can get this resolved quickly.May I know whom I am chatting with?
May I know if you are still connected with me?
Hi, John. I accepted your request to help you by remotely accessing your computer.
Please click on the link below and once you click on it, a new page will be opened. Scroll down the page and click on "I Agree" button. A file called "Elsinore.ScreenConnect " will be downloaded. Select RUN or OPEN if prompted. If not prompted then double click the Elsinore file in your downloads folder to run it.
Please follow the above steps so that I can access your computer and help you to fix the issue.Let me know if you find any difficulty in establishing the remote connection.
I got the remote access of your computer now. Let me work on the issue.
The issue has been fixed via remote support. Thank you for using our service. Feel free to contact us for further assistance. Have a great day.