How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Tech Expert Your Own Question
Tech Expert
Tech Expert, Microsoft Expert
Category: Microsoft
Satisfied Customers: 8123
Experience:  Technical Support Engineer
Type Your Microsoft Question Here...
Tech Expert is online now

If have just bought a student download file from you, I have

Customer Question

hi If have just bought a student download file from you, I have down loaded it to my computer but I can`t use it because my computer has only a chrome drive, and not Microsoft. help
JA: What are you having trouble accessing or opening?
Customer: A student word,file.
JA: What Microsoft product do you have?
Customer: Microsoft office 2016, home and student for Windows PC
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: my computer has a google drive, I have manged to download the file, but I cant use it.
Submitted: 7 days ago.
Category: Microsoft
Expert:  Tech Expert replied 7 days ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your Microsoft office. Hopefully, we can get this resolved quickly.

The full version of Office Home and Student will not work on a Chromebook. The Office Home and student which you purchased will not work on Chromebook. You can use Office for the web in your browser. Follow the instructions on the below link.