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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 7499
Experience:  Indept expertise on MS Office package
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I cannot access any of my microsoft apps ie word will not

Customer Question

I cannot access any of my microsoft apps ie word will not open, nor will PPt etc
JA: When could you last open your Microsoft software?
Customer: yesterday I think
JA: Did you recently update your software or Operating System (OS)?
Customer: I don't know I don't think so
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no, I just need to know why they won't open - I have a rental agreement with mocrosoft
Submitted: 7 days ago.
Category: Microsoft
Expert:  michelleclive replied 7 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10

Expert:  michelleclive replied 7 days ago.

Since i have not heard back from you i am listing the below steps that can be tried

On the computer, open control panel..programs and features

locate the software for microsoft office and right clcik on it and click change and then select the option to repair

then select online repair

once the repair completes, open office apps and check