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VanHilton M
VanHilton M,
Category: Microsoft
Satisfied Customers: 8241
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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Installed two email addresses onto my new laptop, only one

Customer Question

installed two email addresses onto my new laptop, only one of them is receiving mail
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Acer Aspire5 Windowa 10
JA: What have you tried so far with your ASPIRE5? Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: when i entered email my password ***** not recognised and i was asked to change it
Submitted: 16 days ago.
Category: Microsoft
Expert:  VanHilton M replied 16 days ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

Customer: replied 16 days ago.
None as laptop is new and not familiar with settings etc
Expert:  VanHilton M replied 16 days ago.

Can you please elaborate on the issue so that I may assist you further?

Customer: replied 16 days ago.
Setting up a new lap top
Using windows 10 for first time
In Mail have successfully installed one email address but second account ( which happens to be the most frequently used one of the two) is not receiving mail.
Could it be confusion over passwords at the outset?
Customer: replied 16 days ago.
No thanks
Expert:  VanHilton M replied 16 days ago.

If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

Disregard the remote service, that is just an automated offer it does not apply in this case.

Expert:  VanHilton M replied 16 days ago.

Go to google chrome and open your email don't use mail app

Customer: replied 16 days ago.
Ok
Customer: replied 16 days ago.
Done that!
Expert:  VanHilton M replied 16 days ago.

Now okay?

Customer: replied 16 days ago.
i want to open my ntlworld messages in Windows10 Mail
Expert:  VanHilton M replied 16 days ago.

What is your email provider?

Customer: replied 16 days ago.
virgin