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jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 9383
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I am downloading microsoft word on mac and it has stuck at

Customer Question

I am downloading microsoft word on mac and it has stuck at 1.29 gb
JA: When was the last time you updated the Operating System (OS) on your Mac or device?
Customer: yesterday to catalina
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: i tried downloading microsoft word for windows by mistake beofre
Submitted: 16 days ago.
Category: Microsoft
Expert:  jhannell replied 16 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 16 days ago.
I am
Expert:  jhannell replied 16 days ago.

Hello sir/madam,

Are you downloading Microsoft Office 365?

Customer: replied 16 days ago.
no yet
Customer: replied 16 days ago.
Customer: replied 16 days ago.
2019
Expert:  jhannell replied 16 days ago.

Is it a trial version? (Or, did you buy it?)

Customer: replied 16 days ago.
i bought it, registered with microsoft
Customer: replied 16 days ago.
the time is increasing
Expert:  jhannell replied 16 days ago.

Can you please cancel your download now?

And then please go to www.office.com and then login with your Microsoft account.

When you are logged in, please try to download your Microsoft Office again.

You will need to click on the Install Office button at top.

Customer: replied 16 days ago.
Ok. I just stopped the download.
Expert:  jhannell replied 16 days ago.

Now, can you please do this:

Please go to www.office.com and then login with your Microsoft account.

When you are logged in, please try to download your Microsoft Office again.

You will need to click on the Install Office button at top.

Customer: replied 16 days ago.
Thanks am trying
Expert:  jhannell replied 16 days ago.

You are welcome.

If something goes wrong, please let me know.