Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know which laptop are you using. Is it windows or mac?
Can you please tell me what exact error message your laptop is showing?
You may ignore the automated pop-up message that you see on your screen. It is completely optional.
Can you please elaborate and tell me what exact error message your laptop is showing?
Please click on the below link and follow the steps to resolve the issue.
Hope it helps.