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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 67401
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Unable to access Microsoft word I have set up password but

Customer Question

Unable to access Microsoft word I have set up password ***** unable to progress. I want to open new document file
JA: Are you getting any error messages? Have you rearranged your file folders recently?
Customer: I typed in my email address before setting up a password
JA: What does your screen look like when you try to open Word?
Customer: It did not display icon for word consequently I was unable to open it
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: Microsoft
Expert:  Richard replied 9 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 9 days ago.
How do i open the office installer?
Expert:  Richard replied 9 days ago.

Have you downloaded it yet?