Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
Thank you for the information please use the link below to reset the password
Link - https://account.live.com/password/reset
Microsoft has a process you can use to regain access to your account when the password ***** process fails.
Click the following link to open the Microsoft Account Recovery web page:
Link - https://account.live.com/acsr
Did it worked?
Do you have the recovery code of phone to recover your account?
So, are you using the same code and entering into the field while recovering the account?
Oh okay, I got the point.
You need to wait atleast 24-48 hours now.
Please try the same steps again by tomorrow which will likely to fix the issue.
I am sorry for any misunderstanding. I suggest you connect with our billing team to know more about your charges and fee.
Link to connect with the support team - http://www.justanswer.com/help
Stay Safe and have a great day.