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Anikesh G
Anikesh G,
Category: Microsoft
Satisfied Customers: 847
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Please me get my emails back today, Live and hotmail There 2

Customer Question

Please me get my emails back today
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Live and hotmail There 2 I need sorting
JA: How do you usually access Hotmail? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: Everything. I have done recovery forms
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No thank you.
Submitted: 15 days ago.
Category: Microsoft
Expert:  Anikesh G replied 15 days ago.

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Thank you for the information please use the link below to reset the password

Link - https://account.live.com/password/reset

Customer: replied 15 days ago.
I have done that and its not working
Expert:  Anikesh G replied 15 days ago.

Microsoft has a process you can use to regain access to your account when the password ***** process fails.

Click the following link to open the Microsoft Account Recovery web page:

Link - https://account.live.com/acsr

Customer: replied 15 days ago.
Done that too
Expert:  Anikesh G replied 15 days ago.

Did it worked?

Customer: replied 15 days ago.
No
Expert:  Anikesh G replied 15 days ago.

Do you have the recovery code of phone to recover your account?

Customer: replied 15 days ago.
I done it too many times
Customer: replied 15 days ago.
Customer: replied 15 days ago.
Customer: replied 15 days ago.
115 was recent one.
Expert:  Anikesh G replied 15 days ago.

So, are you using the same code and entering into the field while recovering the account?

Customer: replied 15 days ago.
It sends me code and I type it in.
Customer: replied 15 days ago.
Then refuses saying done to many times
Customer: replied 15 days ago.
I just keep forgetting my password ***** I try to sync to my laptop so I just keep changing my password.
Expert:  Anikesh G replied 15 days ago.

Oh okay, I got the point.

You need to wait atleast 24-48 hours now.

Please try the same steps again by tomorrow which will likely to fix the issue.

Customer: replied 15 days ago.
Shall I wait 48 hours as I have been trying and trying all day lol.
Customer: replied 15 days ago.
How do I cancel this so I don't get charged monthly amount please?
Expert:  Anikesh G replied 15 days ago.

I am sorry for any misunderstanding. I suggest you connect with our billing team to know more about your charges and fee.

Link to connect with the support team - http://www.justanswer.com/help

Customer: replied 15 days ago.
Thank you
Expert:  Anikesh G replied 15 days ago.

You're welcome!

Stay Safe and have a great day.