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jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 9339
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I can’t get on to my laptop using my Microsoft password.

Customer Question

I can’t get on to my laptop using my Microsoft password. Been in to live.com and changed it, which works on my iPhone and iPad
Submitted: 11 days ago.
Category: Microsoft
Expert:  jhannell replied 11 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  jhannell replied 9 days ago.

Hello sir/madam,

To be able to reset your password, can you please open this page:

https://account.live.com/ResetPassword.aspx

and then follow on-screen instructions carefully?

If something goes wrong, please let me know.