Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
Please follow the below steps to resolve the issue.
Make sure you're connected to the internet.
Select Start > Settings > Accounts > Sign-in options.
Select Windows Hello PIN > I forgot my PIN and then follow the instructions.
The PIN you use to access your device is different from your Microsoft account password. If you need to reset your Microsoft account password, go to account.microsoft.com, select Sign in and follow the instructions. Next, select Your info > Profile > Change your password > Change and then follow the instructions. If you're worried that someone has unauthorized access to your account, see Recover your Microsoft account and Security info & verification codes.
In this case, the only option is to fill out the recovery form by following the below steps:
Fill in as much info as you can, even if you're not sure.
Please click on the below link and try filling the form and wait for Microsoft"s reply. This will surely resolve the issue.
In case if that doesn't go well then you need to reset your computer but in that case, all the data present on the computer system will also get erased.
May I know which windows OS you are using on your computer? Is it windows 7, 8, or 10?
Click on the below link and follow the steps to resolve the issue.