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Category: Microsoft
Satisfied Customers: 65
Experience:  Expert
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I have downloaded the new catalina OS on my laptop, now my

Customer Question

I have downloaded the new catalina OS on my laptop, now my hotmail account on my mac will not send emails
JA: How do you usually access Hotmail? On a phone or tablet, or through a web browser?
Customer: through my mac - now I can only send emails through the microsoft email browser
JA: What troubleshooting have you tried?
Customer: not a lot tbh
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Since downloading the new OS I have had to download the new 365 suite. i have configured the passwords for my hotmail
Submitted: 6 days ago.
Category: Microsoft
Expert:  SaloniM replied 6 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know what exact error message it is showing while you accessing your email?

Customer: replied 6 days ago.
Cannot send message using server
Customer: replied 6 days ago.
Could you sort out a problem I have on MS teams as well?
Customer: replied 6 days ago.
If we securely connect?
Expert:  SaloniM replied 6 days ago.

Please click on the below link and follow all the steps to resolve the issue.

Hope it helps.

Customer: replied 6 days ago.
Hasn’t helped
Expert:  SaloniM replied 6 days ago.

Please try these steps and let me know if that fixed the issue.