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Karuna Sundeep
Karuna Sundeep,
Category: Microsoft
Satisfied Customers: 1558
Experience:  Freelancer at Freelance
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Could you please help with activating Teams, Er...each time

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Hi, could you please help with activating Teams
JA: What application are you using?
Customer: Er...each time I select 'business' it says 'problem'
JA: Have you installed any updates recently?
Customer: No but I signed out of Microsoft (as per the instructions) and tried accessing it using an incognito window, but that didn't work either.
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: No thanks

Hello,

Welcome to Just Answer.
I am Sundeep and I will try to do my best to help you today.
To make sure I don't miss anything, please give me a minute to review your question.

I’m sorry to hear you're having trouble with your Ms Teams. I know that can be frustrating.
Hopefully, we can get this resolved quickly.
Thanks for your question. To help me better assist you, please tell me

  1. What is the exact error message you are getting ?
  2. Which computer are you using, Windows or Mac ?
Customer: replied 14 days ago.
Hi Karuna, the message says 'problem' in the window after you select 'for business use' and I'm on a Mac
rgds, Sean

Thank you for the information, I am checking on it, will be right back.

Customer: replied 14 days ago.
No its OK please just advise me on how to fix this issue.

Sure. Please ignore the message for secure remote connection, it is an auto suggestion.

Customer: replied 14 days ago.
OK no problem
Customer: replied 14 days ago.
After I enter my email address (*****@******.***) and then the password, the message says 'Something went wrong - please try again". (But doesn't say what the problem is).

Okay, thank you for the information.

Your O365 Business Premium subscription should work as any other commercial license does. Have you followed the steps in this video to turn on your tenant (e.g. go to IT Admin Portal > Settings> Services & Add ins> Microsoft Teams>

O365 IT Admin portal: https://portal.office.com/adminportal/home#/Settings/ServicesAndAddIns

Video link: Microsoft Teams “How to” video: https://www.youtube.com/watch?v=i2nXU9yLVOA

Customer: replied 14 days ago.
Do I need to give you more information?

Please check the above given information.

Customer: replied 14 days ago.
OK will do

Thank you.

Karuna Sundeep and 3 other Microsoft Specialists are ready to help you
Customer: replied 13 days ago.
Thank you and have a nice weekend.

You are welcome.

Wish you the same.