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jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 9511
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have forgotten my password and my iPad logged me out of my

Customer Question

Hi I have forgotten my password ***** my iPad logged me out of my Hotmail and Authenticator because I set up two step sign in I am seriously struggling to get into my account this is my main email address so I am properly stuck
JA: How do you usually access Hotmail? On a phone or tablet, or through a web browser?
Customer: Mainly on iPad it is attached to the main email on settings
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no thanks just getting into my mail I feel like I have lost my right arm
Submitted: 24 days ago.
Category: Microsoft
Expert:  jhannell replied 24 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 24 days ago.
Ready
Expert:  jhannell replied 24 days ago.

Hello sir/madam,

What is the email address you are having problems with?

Customer: replied 24 days ago.
Expert:  jhannell replied 24 days ago.

Which password ***** you like to have?

Customer: replied 24 days ago.
Expert:  jhannell replied 24 days ago.

Do you have a mobile phone number that ends with ..33?

Customer: replied 24 days ago.
Hi this is the first time I have used this service concerned about giving remote access ??
Customer: replied 24 days ago.
Sorry just seen phone bit Yes that is the end of the phone number
Customer: replied 24 days ago.
Hi have I lost link
Expert:  jhannell replied 24 days ago.

What is the last 4-digits of your mobile phone number?

Customer: replied 24 days ago.
8933
Expert:  jhannell replied 23 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  jhannell replied 21 days ago.

Can you please open this page:

https://account.live.com/ResetPassword.aspx

and then follow on-screen instructions carefully?

If something goes wrong, please let me know.