Microsoft Office Questions? Ask a IT Expert for Support ASAP
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Disregard the remote service, that is just an automated offer it does not apply in this case.
Which Version Of OS/Windows install to your computer 10, 8, 7?
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You can direct the Contact Us button at the bottom of the page.Here's the link: http://ww2.justanswer.com/help
To be fair to you, I will opt out of this question which will open the question up to all the experts who will see it and then be able to reply to you.Another expert may have more experience with your particular problem than I do.