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VanHilton M
VanHilton M,
Category: Microsoft
Satisfied Customers: 9127
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I was asked to enter my Windows Password, which I could not

Customer Question

I was asked to enter my Windows Password, which I could not remember ever having. I did, however, find a way into Windows Security and entered my email and then pressed forgotten password. Subsequently I created a new password, but it has asked me to give it one last time but it tells it’s incorrect. I know it isn’t. Please help I’ve been at this for hours.
JA: Are you logged into your email account on any other devices?
Customer: why?
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I don’t know. I do have an iPhone number but not sure if it’s on file. My iPad and computer allow me to receive emails.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I just want to sort out a new password ***** Windows as I have been requested. It’s driving me nuts.
Submitted: 21 days ago.
Category: Microsoft
Expert:  VanHilton M replied 21 days ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

I can only give you a general answer, but I hope this helps.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please restart your device first,

Click this link to reset your microsoft password

https://account.live.com/resetpassword.aspx

If you still can't get into your account, please fill out this form:

https://account.live.com/acsr

If your account has been suspended, you may still be able to get back in by filling out this form:

https://www.microsoft.com/en-us/concern/accountreinstatement

Please call this number to verify the ownership of the account.

Answer as many questions as you can. Once you have been verified as the account owner, the password ***** be reset:

1-***-***-****