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Category: Microsoft
Satisfied Customers: 258
Experience:  Expert
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I opened a new e-mail address last Friday 6th November & am

Customer Question

I opened a new e-mail address last Friday 6th November & am having problems, you won’t recognise my new e-mail & I can’t send mail!
JA: Which programs (name and version) are you experiencing this issue with?
JA: What does your screen look like when you try to open the program?
Customer: it keeps asking me to put in my e-mail & password, but it won’t recognise any of the passwords that I use.
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: you-closed my original e-mail account with Hotmail last week, which is why I opened a new account, which worked fine until today.
Submitted: 15 days ago.
Category: Microsoft
Expert:  SaloniM replied 15 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 15 days ago.
Hazel Harrison
Customer: replied 15 days ago.
Customer: replied 15 days ago.
No I don’t wish you to remotely connect me
Expert:  SaloniM replied 15 days ago.

Hi Hazel, You may ignore the automated pop-up message that you see on your screen. It is completely optional.

May I know what exact error message you're getting?

Customer: replied 15 days ago.
I won’t recognise any of my used passwords. I know what password ***** set it up with, but it won’t accept it or send mail
Expert:  SaloniM replied 15 days ago.

Thank you for the information, please use the link below to reset the password

Link -

Hope it helps.
Kind Regards,