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jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 9500
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have received an email saying m9y account has been

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I have received an email saying m9y account has been compromised from a foreign IP address is this from Microsoft or a scam
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: Tables t
JA: What troubleshooting have you tried?
Customer: Nothing so far
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I have had numerous cold calls lately and feel very vulnerable
Hello sir/madam, I would like to help you, please let me know when you are ready.
Customer: replied 14 days ago.
Ready

Hello sir/madam,

What does the message say exactly?

Can you please copy it and then paste here?

jhannell and 5 other Microsoft Specialists are ready to help you

Hello sir/madam,

Are you currently using a computer?

Do you have a Windows computer or a Mac?

Customer: replied 14 days ago.
Please discontinue this request

Hello sir/madam,

Are you currently using a computer?

Do you have a Windows computer or a Mac?

Customer: replied 14 days ago.
I am using a tablet

What does the message you received say exactly?

Can you please copy it and then paste here?

Customer: replied 14 days ago.
I wish to discontinue this requet