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Mohammed Anas
Mohammed Anas, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 311
Experience:  Microsoft Certified Solutions Expert (MCSE)
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Having problems activation office 365, Windows 7, No updates

Customer Question

Having problems activation office 365
JA: What application are you using?
Customer: Windows 7
JA: Have you installed any updates recently?
Customer: No updates are available
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Microsoft
Expert:  Mohammed Anas replied 15 days ago.

Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the troubles you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Office 365.

What happens when you try to activate office 365 on your computer?

Customer: replied 15 days ago.
activation failed could not connect to modem
Customer: replied 15 days ago.
you are not going to scam me out of more money
Expert:  Mohammed Anas replied 15 days ago.

You may see an automatic service offer from this site. They are optional, we can continue to chat without any additional charges. This was offered automatically by the website, not initiated by me. Please click on the link below and sign in with your Microsoft account

Open the link and Sign in with your Microsoft account email and password ***** with your Microsoft Office subscription. Review the details under the Services & Subscriptions heading. Does it show your subscription there?

Expert:  Mohammed Anas replied 14 days ago.

You can activate Office 365 by sign in to your account with an active office 365 subscription. Please follow the steps below to activate Office 365 on your computer

  1. Open any Office app such as Word or Excel.
  2. Select Account from the bottom left corner.
  3. Sign in to your account that has an active subscription to activate office 365.

Please click the link below for detailed instructions

Please let me know what happens

Expert:  Mohammed Anas replied 14 days ago.

I make every effort to provide you with exceptional support. Please let me know if you have any follow up questions. Thank you.
Keep safe always.