Hi!, I was going through my old questions and I saw that you have not replied to me back, without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
I understand from the provided information that you unable to install updates. We need some more information to assist you in a better way.
Have you logged in as an Administrator?
We request you to try following steps and check if these help in resolving the Windows update issue.
Method 1: Run Windows update troubleshooter.
a. Press Windows + W key on the keyboard.
b. Type troubleshooting in the search tab and press Enter.
c. Click View all on left panel.
d. Click Windows Update, new window will popup.
e. Follow the on screen instructions.
Method 2: Run the DISM tool
a. Press Windows key + X.
b. Click command prompt (Run as administrator).
c. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
d. To close the Administrator: Command prompt window, type Exit, and then press Enter.
e. Run Windows Update again.
You may to the link for additional troubleshooting steps.
Hope this helps. If the issue persists or any Windows related queries or issues, please get back to us. We are here to assist you.