Before getting started, please follow the instructions in the link below to back up your emails.
Then please follow the instructions in the link below to fix your Outlook email connection by repairing your profile.
->If that didn’t work, then please follow the steps given below to repair your profile.
Step 1. Simultaneously press the Windows + R keys to open the run command box.
Step 2. In the run command box, type: outlook.exe /manageprofiles and press Enter.
Step 3:Once you open the Mail applet, you can recreate your mail profile by following the steps given below:
- Select the Show profiles option.
- Press the button Add…
- Do NOT use Copy… not even when you want to recreate your mail profile or you’ll end up copying the corruption as well.
- Do NOT delete your old profile, not even when it is corrupted before you’ve verified that the new one works.
- Enter a name for your new Mail Profile.
- Fill out the Auto Account Setup dialog (sign in with your Outlook account)
- Follow on-screen instructions to (further) configure your account.
Now that you’ve added an additional mail profile, you should configure Outlook to prompt you for which profile you want to start Outlook with. You can do this in the same Mail applet opened in step 3 and select “Prompt for a profile to be used.” and select the new profile while opening the Outlook app.
Please click the link below for detailed instructions.
Please click the link below for a video walkthrough of the steps below to repair your Outlook profile
If the above methods didn’t work, then please follow the instructions in the link below to fix it
->If none of the above instructions work, then try the steps below:
It is possible that your Outlook has lost connection with the email server. So you can delete the account and add it back, which will make Outlook re-establish the email connection back. Please follow the steps given below.
- Open Outlook.
- Click File and click Account Settings.
- Under Account Settings, select and remove your mail account.
- Click New and add your mail account back.
(Please keep in mind this will delete the emails from the Outlook app, but the emails will be re-downloaded back when you add the account back if they are available on the mail server. Also, you must add it back with the correct password)
->If all the above methods failed to fix the problem, then you need to repair the Office and check if fixes the issue.
1. Simultaneously press the Windows + R keys to open the run command box.
2. In the run command box, type: appwiz.cpl and press Enter.
3. In Programs and features, select the Office version you have installed, and click Change.(or right-click on it, and click on Change.)
4.Select Quick Repair, and then click Repair. You may have to restart your computer after the repair process is complete.
(If the issue is not resolved after you use the Quick Repair option, use the Online Repair option as displayed in the following dialog box)
Wait for the Office to finish the repair.
Note: The "Online Repair" process, will remove and then will reinstall all the Office applications on your PC. After, reinstall you may be prompted to reactivate your Office product.
Once done, restart the computer and check how it works.