Microsoft Office Questions? Ask a IT Expert for Support ASAP
Thank you for contacting JustAnswer, my name is***** allow me a moment to review your previous chat conversation. I'll be happy to assist you further.
I’m sorry you’re experiencing this problem. I understand how frustrating it must be. I’ll work on finding a solution.
Could you please tell me who your email service provider is?
Have you made any recent changes to your Outlook settings?
Can you please share the screenshot?
Is it possible to take a screenshot of the window in which you are now working?
Can you please click the option "outgoing server" and share the screenshot.
You have shared the same screenshot again. Can you please click the option "outgoing server" and share the screenshot.
Please close the current window and send us a screenshot of the incoming and outgoing addresses.
The settings appear to be in order; could you please open Outlook and click the send and receive button, then give a screenshot of the error message?
Because the settings appear to be OK, the next step is to remove the email account from outlook and re-configure it.
The next step is to remove the Yahoo email account from outlook and re-configure it.
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Only your black screen is visible to me.Could you please reconnect?
I can't see your screen either; could you kindly try again?
Please restart your computer and try again.