Microsoft Office Questions? Ask a IT Expert for Support ASAP
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I am sorry to hear that you are having trouble receiving emails. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please do follow the below mentioned steps to delete rules in your email account to fix the issue.
1. Select Settings > View all Outlook settings.
2. Select Mail, and then select Rules.
3. Select the rule that you want to delete, and then select Delete.
4. Send a test email to yourself and check if you are receiving the email to your Inbox.
Yes. Please go ahead.
Please open the below link to go to rules section.
Were you able to delete the rule?
Now, try to send a test email to yourself and check if you are able to receive the email.
Please go ahead.
The emails would have delivered to other mail box, please check other mail boxes.
Please re check other mail folders like archives, deleted folder and other folders.
I am sorry. In that case, the emails cannot be recovered. However, you will start receiving emails to your inbox from now on.
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I understand your concern. However, you can get back to us for any further queries. We will be glad to help you to fix the issue. Thank you for contacting us.