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Tech Raksh
Tech Raksh, Microsoft
Category: Microsoft
Satisfied Customers: 8653
Experience:  Customer support Engineer
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My email account was hacked 3 weeks ago and I am unable to

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My email account was hacked 3 weeks ago and I am unable to receive emaila
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: With the app on my mobile and tablet
JA: What troubleshooting have you tried?
Customer: I've deleted lots of emails in case I'd had too many. I can access emails through the search icon, if I know who's sent me one!
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I Don't think so

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.

I am sorry to hear that you are having trouble receiving emails. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please do follow the below mentioned steps to delete rules in your email account to fix the issue.

1. Select Settings > View all Outlook settings.

2. Select Mail, and then select Rules.

3. Select the rule that you want to delete, and then select Delete.

4. Send a test email to yourself and check if you are receiving the email to your Inbox.

Customer: replied 8 days ago.
Do I select settings in browser

Yes. Please go ahead.

Customer: replied 8 days ago.
Noo settings, privacy and security and services
Customer: replied 8 days ago.
I meant only second privacy options

Please open the below link to go to rules section.

https://outlook.live.com/mail/options/mail/rules

Customer: replied 8 days ago.
I sign in first?

Yes.

Customer: replied 8 days ago.
Done

Were you able to delete the rule?

Customer: replied 8 days ago.

Now, try to send a test email to yourself and check if you are able to receive the email.

Customer: replied 8 days ago.
Ok

Please go ahead.

Customer: replied 8 days ago.
It worked! So how do I retrieve
Customer: replied 8 days ago.
Other emails

The emails would have delivered to other mail box, please check other mail boxes.

Customer: replied 8 days ago.
No

Please re check other mail folders like archives, deleted folder and other folders.

Customer: replied 8 days ago.
No, I've checked all my folders
Customer: replied 8 days ago.
But I've just received an email from my husband

I am sorry. In that case, the emails cannot be recovered. However, you will start receiving emails to your inbox from now on.

Customer: replied 8 days ago.
OK, thanks so very much

You are welcome. Thank you for contacting us.

Tech Raksh and other Microsoft Specialists are ready to help you
Customer: replied 8 days ago.
helpful, I wish I'd contacted just answer earlier! It would have saved me some headaches!!

I understand your concern. However, you can get back to us for any further queries. We will be glad to help you to fix the issue. Thank you for contacting us.