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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 75532
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have inadvertently changed my microsoft password and don't

Customer Question

I have inadvertently changed my microsoft password ***** don't know how to go forward. Can't remember new password ***** put in.
JA: Just to clarify, what device or product are you trying to access?
Customer: I ewas trying to book an anniversary break on booking.com.
JA: What Microsoft product do you have?
Customer: Not computer savvy, what do you mean by product. Sorry.
JA: The Technician will be able to walk you through that. What have you tried so far with your Microsoft product?
Customer: Just tried to book holiday break.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I don't know.
Submitted: 16 days ago.
Category: Microsoft
Expert:  Richard replied 16 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://partner.booking.com/en-us/help/account-and-log/settings/how-change-or-reset-your-log-details
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 16 days ago.
I think I've rememberd what new password ***** have set but get a message about not being synced in and have to enter mivrosoft password *****
Expert:  Richard replied 16 days ago.

Where exactly are you getting this message?