Thank you for accepting the automated premium service offer. When a customer accepts the request, the expert is notified of the premium service offer. I'm afraid I won't be able to take the premium service offered at this time. But don't worry, other online experts can still take your premium service offer in place of me, and I can only proceed through chat.
1. Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.
I know how frustrating it is for you, but in your case, you might be experiencing a Microsoft account issue.
If you are having trouble signing on to your Microsoft account then I recommend resetting your password ***** recover it.
Kindly navigate to the link below and follow the on-screen instructions.
2. Regarding refunds, charges, cancellations, and subscriptions, customer service will gladly assist you. I, like you, am a site user, so I don't have access to your account information or charges. Please try clicking the following links: