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Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Microsoft
Satisfied Customers: 7767
Experience:  Microsoft Certified Professional
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How can I tell a telephone call is genuinely from Microsoft?

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How can I tell a telephone call is genuinely from Microsoft? Will they be calling the Microsoft number0 3 44 800?
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: iphone
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: for a month. I stupidly let the caller put a supposedly security package on my phone as I was getting nuisance calls And my bank account was being hacked. (that it now resolved.) I couldn't pay him at the time as I was awaiting a new cad form the bank, so he was happy to wait. He is asking for £6.99
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Just that I am expecting a call form him this morning anytime after 10.

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today. Just to make sure that I don't miss anything, please give me a moment to review your question.

Please note that you will be prompted with remote assistance or phone call offer. That offer is automatically generated by this website, not by me. It is optional. If you want to accept the offer, please let me know first so I can advise if the service is needed to solve your question.

You have received a scam call. Microsoft will not call you regarding a promotion or about your account.

Customer: replied 17 days ago.
Thank you. How do I put him off when he calls? Just close the call?
Customer: replied 17 days ago.
What do I do while I am waiting for the call to come in?

Yes. You just need to hang up the phone.

Did you request for remote assistance in error? Your question does not need remote support assistance.

Customer: replied 17 days ago.
I would like this, but what do I do in the meantime if the caller rings?

Are you expecting the call on your landline phone or mobile?

Customer: replied 17 days ago.

Are you expecting the call on your landline phone OR mobile?

Customer: replied 17 days ago.
Landline
Customer: replied 17 days ago.
What do I do now?

Modern landline phones should have block function. Can you tell me the model of your landline?

Do you know the phone number do you want block?

Customer: replied 17 days ago.
Panasonic, but I do not know the model. Sorry

That model should be at the bottom of the unit.

OR you can just tell them frankly that you are not interested to their scams. That will stop them from calling you.

Customer: replied 17 days ago.
It is a. very. old model. I don't think it has a blocking facility.
Customer: replied 17 days ago.
I'm not being very helpful. Sorry.

That's alright. Then do what I suggested then.

You can just tell them frankly that you are not interested to their scams. That will stop them from calling you.

Customer: replied 17 days ago.
I have just fond the incoming number bar. Please wait while I explore it.

OK.

Customer: replied 17 days ago.
I have set the phone to bar the number. Thank you.

Perfect! You are welcome.

You have a great day!

Rei Guimmayen and 3 other Microsoft Specialists are ready to help you
Customer: replied 14 days ago.
Re your email, I would willingly rate you as excellent, but do not see how to do so. Jennifer

Rating is not necessary. Have a great day!