Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, welcome to JustAnswer! My name is***** am sorry for the trouble you are facing right now.But, I'll do my best to help you with your concern.
I know how frustrating it is for you. But in your case, you might need to press and hold the power button of your computer for 30 seconds or until the power shuts off, unplug all cables for 5 minutes, plug them back in and turn on your computer and see if the problem persists. Also, please try to restart your router. Please let me know after.
Okay. May I know what options you are getting after the repair mode failed to recover the computer?
Please select Advanced Options.
Select System Restore.
Okay. Select a restore point before the problem occurs and then continue the process.
I am so sorry to hear that.
I am so sorry to hear that. It seems you are not connected to the internet therefore you cannot log in to your account. Please try to do a power cycle on your router to fix the problem. To do so, kindly turn off the router, unplug the power cable for 5-10 minutes, plug the cable back in, then turn on the router.
Great! I hope it works and enables you to resolve the issue you have.
I am sorry for the difficulties you are now experiencing. I understand how frustrating it is for you. The forgot password *****'t work because the Chromebook will only be accessed using the old password. In that case, you need to perform a powerwash on your device. Please take note that it will erase all the data on your device. Please visit the link below and navigate to the highlighted text for more detailed instructions.
Most of the time, the problem occurs due to system updates and/or improper shutdown of the device that causes the device Operating System to act differently.
I just want to tell you that I am not related to any service provider, store, or account. Instead, you have reached JustAnswer, a network of experts that are willing to assist you with your problem.
Also, you can try to contact HP customer support to resolve the issue. You can reach them through this number, 1-(800)-108-4747. I am sorry for the trouble you are facing right now. I know how frustrating it is for you, but I hope you understand the situation. Thank you for your patience.
You're welcome! Thank you for choosing us as your advising partner, and have a wonderful day.