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Abhishek Gupta 2
Abhishek Gupta 2 ,
Category: Microsoft
Satisfied Customers: 251
Experience:  Maintenance Executive at Devyani Food Industries Limited
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I had vault set up and tried to access it this morning.

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I had vault set up and tried to access it this morning. Unfortunately, I forgot my pin and exhausted the attempts. When I tried to reset after changing my pin, all the previous content was not there. How do I retrieve this information please?
JA: What application are you using?
Customer: Onedrive
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: Nothing that I can think of. Thank you

Hello. Welcome to, an independent paid Question and Answer support site.

I am Abhi with over 5 years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

On a computer/laptop, go to Right-click the file you'd like to recover. Click Restore.

Customer: replied 11 days ago.
It will take me a few minutes as I have start up my computer. Can I not do it on my mobile?
Customer: replied 11 days ago.
Thank you but not until i have tried myself. Thank you though. Meanwhile, I have another question and it relates to Google music. I purchased loads of albums but when it closed and transferred to YouTube, I cannot find them despite going through the instructions. Can you advise what i should do next?
Customer: replied 11 days ago.
Hi Abhi, the bin folder is empty with nothing to restore. All the material was in a Personal Vault.

Make sure you have internet.

Click Help & Settings > Unlock Personal Vault. In the Microsoft OneDrive window, click Next > Allow. Log in using your Microsoft account credentials. Follow the displayed instructions.

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Best Regards,


Customer: replied 11 days ago.
Thank you Abhi. My problem hasn't been resolved as the information doesn't appear to be retrievable. Thank you though.

May I know which pin you want to reset?

Abhishek Gupta 2 and 5 other Microsoft Specialists are ready to help you