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Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Microsoft
Satisfied Customers: 9948
Experience:  Microsoft Certified Professional
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I have a problem with my email, outllok outlook, i have

Customer Question

i have a problem with my email
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outllok outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: i have outlook on ,my laptop
JA: What troubleshooting have you tried?
Customer: i want to delete an already sent email but someone has openced it opened
JA: Anything else you want the Email Expert to know before I connect you?
Customer: i want to know if the email can be deleted from them'
Submitted: 21 days ago.
Category: Microsoft
Expert:  Rei Guimmayen replied 21 days ago.

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

Expert:  Rei Guimmayen replied 21 days ago.

Are you using exchange email? If you use IMAP or POP3, you cannot recall the sent message.

Expert:  Rei Guimmayen replied 21 days ago.

Please refer to the steps below:

  1. Open the Sent Items folder.

  2. Select the message to open it in another window.

  3. Select File > Info.

  4. Select Message Resend and Recall > Recall This Message

  5. Choose Tell me if recall succeeds or fails for each recipient check box.

  6. Click OK.

Expert:  Rei Guimmayen replied 21 days ago.

Please let me know how it goes. Thank you.

Customer: replied 21 days ago.
that has failed
Customer: replied 21 days ago.
how do i fix this?
Expert:  Rei Guimmayen replied 21 days ago.

Kindly check your email account, go to FIle > Info, check if your email is under Microsoft Exchange

Expert:  Rei Guimmayen replied 21 days ago.

If not, I am sorry, but you cannot recall the message. Thank you.

Customer: replied 21 days ago.
i cannot delete it?
Expert:  Rei Guimmayen replied 21 days ago.

Yes, you cannot recall the message.

Customer: replied 21 days ago.
you havent answered my question can i delete it?
Expert:  Rei Guimmayen replied 21 days ago.

Recall is the term when you want to retrieve your sent email.

Expert:  Rei Guimmayen replied 21 days ago.

You can delete your email, but that doesn't affect the recipient. Thank you.

Expert:  Rei Guimmayen replied 21 days ago.

I hope I have provided the information you were seeking. If you need more help, please let me know so l can continue to assist you. Thank you for using Just Answer.

Customer: replied 21 days ago.
what can i do for the recipient to be unable to see the attachment
Expert:  Rei Guimmayen replied 21 days ago.

You can send a new email again.

Customer: replied 21 days ago.
im not done
Expert:  Rei Guimmayen replied 21 days ago.

You can create a new email with the attachment.

Customer: replied 21 days ago.
what does encrypt do
Expert:  Rei Guimmayen replied 21 days ago.

Encrypting an email message in Outlook means it's converted from readable plain text into scrambled cipher text. Only the recipient who has the private key that matches the public key used to encrypt the message can decipher the message for reading.

Customer: replied 21 days ago.
if i sent an email with an attachment. will the attchment be encrypted from the recipient?
Expert:  Rei Guimmayen replied 21 days ago.

Microsoft Office attachments such as Word, Excel, or PowerPoint files remain encrypted even after downloading. Other attachments, such as PDF files or image files, can be downloaded without encryption.

Customer: replied 21 days ago.
does that mean they can see the content inside?
Expert:  Rei Guimmayen replied 21 days ago.

If they are using Outlook.com, they can see the message and file like regular email.

Expert:  Rei Guimmayen replied 21 days ago.

For Outlook for Windows, Outlook for Mac, or a third-party email app, you’ll receive an email message with instructions on reading the encrypted message.

Customer: replied 21 days ago.
what do you mean by outlook.com?
Expert:  Rei Guimmayen replied 21 days ago.

Using Outlook online: https://outlook.live.com/owa/

Customer: replied 21 days ago.
what if i encrypted after i sent the email
what does that do to the attachment
Expert:  Rei Guimmayen replied 21 days ago.

For Microsoft Office attachments, they are also encrypted.

Customer: replied 21 days ago.
can they still have access to the emails content
Expert:  Rei Guimmayen replied 21 days ago.

If they are the recipient, yes, they can still access it.

Customer: replied 21 days ago.
is they for the attachment to be unseen?
Expert:  Rei Guimmayen replied 21 days ago.

When using Office 365, opening the attachment brings you to a sign-on page. On this page, you can either sign in and view the message by using your organization’s credentials or receive a one-time passcode that authenticates you as the recipient, which is how you properly open an encrypted email in Outlook.

Customer: replied 21 days ago.
what does that mean?
Expert:  Rei Guimmayen replied 21 days ago.

User can access the attachment by signing in to their account or if you set up a passcode to open it.

Expert:  Rei Guimmayen replied 21 days ago.

For your issue, I suggest that you do not include recipients that should not view the attachment.

Customer: replied 21 days ago.
how do i set up a passcode?
Customer: replied 21 days ago.
how do i make sure they dont see it
Expert:  Rei Guimmayen replied 21 days ago.

You can try to send an email to your account, before sending, go to File > Properties > Security Settings

Customer: replied 21 days ago.
but i have already sent it
Expert:  Rei Guimmayen replied 21 days ago.

Again, you cannot recall the message.

Expert:  Rei Guimmayen replied 21 days ago.

There's nothing you can do for your sent email if the option recall is not available on your account.

Customer: replied 21 days ago.
are u there?
Expert:  Rei Guimmayen replied 21 days ago.

Yes.

Customer: replied 21 days ago.
can i create a password ***** the attachment i have already sent?
Customer: replied 21 days ago.
if i remove the attachment does it delect for the recipient?
Expert:  Rei Guimmayen replied 21 days ago.

Were you able to recall the message?

Customer: replied 21 days ago.
no
Expert:  Rei Guimmayen replied 21 days ago.

So, the answer to your question is no; you cannot do it.

Customer: replied 21 days ago.
is there anything i can do?
Expert:  Rei Guimmayen replied 21 days ago.

I am sorry, but there's nothing you can do about it.

Customer: replied 21 days ago.
thank you for your help
Expert:  Rei Guimmayen replied 21 days ago.

You are welcome. I suggest that you be careful next time when sending emails to prevent this incident again.

Customer: replied 21 days ago.
it was a mistake but i will be careful next time
Expert:  Rei Guimmayen replied 21 days ago.

Yes. Thank you for using Just Answer.