How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask hongkongpom Your Own Question
hongkongpom
hongkongpom, Expert
Category: Microsoft
Satisfied Customers: 2613
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of Microsoft Office problems
40928634
Type Your Microsoft Question Here...
hongkongpom is online now

My Office 365 i understand is now Microsoft 365: My annual

Customer Question

My Office 365 i understand is now Microsoft 365 : My annual sub is now overdue, apparently because by Debit card has changed : charge should be
JA: What application are you using?
Customer: Lenovo computer
JA: Have you installed any updates recently?
Customer: No but my bank card changed recently!
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: No
Submitted: 10 days ago.
Category: Microsoft
Expert:  hongkongpom replied 10 days ago.

Firstly please note that the solicitation for PREMIUM OFFERS such as REMOTE ASSISTANCE or a PHONE CALL are sent by this website WITHOUT my permission and you may ignore them for now. Hello and welcome to JustAnswer, which is a PAID Question and Answer support website. Please type in the box below, then click on the "Send" button to send me your reply. I am sorry that you having a problem with your equipment and will help you resolve the issue. I am reviewing your question and will answer you shortly. Thank you for your patience! Please note that you have reached website is JustAnswer.com which is an independent PAID question-answer website thank you for your business.

Expert:  hongkongpom replied 10 days ago.

Please kindly follow the instructions on the below link to change the bank card details that you want use to renew your subscription thank you
https://support.microsoft.com/en-us/account-billing/change-your-microsoft-subscription-payment-method-and-options-39ab4bc1-01f9-fc28-c3a5-49e87b6e7611?msclkid=2f032f5bcf8211ec9bf87c48a7bcb898