How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask jhannell Your Own Question
jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 10431
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Microsoft Question Here...
jhannell is online now

Is Restoro a safe programme? Not sure, have installedRestoro

This answer was rated:

is Restoro a safe programme?
JA: What application are you using?
Customer: Not sure
JA: Have you installed any updates recently?
Customer: have installedRestoro Repair
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: i was having trouble loading microsoft solitaire and googled it and restoro came up

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 9 days ago.
what do I do next?

Hello sir/madam,

Are you currently using the computer in question?

(The one that has the Microsoft Solitaire problem)

Customer: replied 9 days ago.
What do I get for the £5 I have already paid?
Customer: replied 9 days ago.
I am using the computer that is having the solitaire problem

Can you please press:

CTRL + WINDOWS KEY + Q

Code: 858884

jhannell and other Microsoft Specialists are ready to help you
Customer: replied 9 days ago.
Have prezsed control+q and nothknv happens
Customer: replied 9 days ago.

Do you see the search bar at bottom-left of your screen?

Customer: replied 9 days ago.

Can you please type this: (into the search bar)

Quick Assist

and press Enter?

Customer: replied 9 days ago.
what is happening now

Can you please type this: (into the search bar)

Quick Assist

and press Enter?

Customer: replied 9 days ago.
What is happeni g now?

Can you please click on this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=8bf07fb1-c563-4c41-ac5a-b4d44d0ab96d and follow on-screen instructions carefully. if something goes wrong, please let me know.

Customer: replied 9 days ago.
I have done that

Were you able to run it?

If something goes wrong, I will be here anytime.

Best regards.