How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask jhannell Your Own Question
jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 10431
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Microsoft Question Here...
jhannell is online now

Is Restoro a safe programme? Not sure, have installedRestoro

This answer was rated:
★ ★ ★ ★ ★

is Restoro a safe programme?
JA: What application are you using?
Customer: Not sure
JA: Have you installed any updates recently?
Customer: have installedRestoro Repair
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: i was having trouble loading microsoft solitaire and googled it and restoro came up
jhannell

Hello sir/madam, I would like to help you, please let me know when you are ready.

Ask Your Own Microsoft Question
Customer: replied 9 days ago.
what do I do next?

Hello sir/madam,

Are you currently using the computer in question?

(The one that has the Microsoft Solitaire problem)

Ask Your Own Microsoft Question
Customer: replied 9 days ago.
What do I get for the £5 I have already paid?
Customer: replied 9 days ago.
I am using the computer that is having the solitaire problem

Can you please press:

CTRL + WINDOWS KEY + Q

Ask Your Own Microsoft Question

Code: 858884

jhannell and other Microsoft Specialists are ready to help you
Ask your own question now
Customer: replied 9 days ago.
Have prezsed control+q and nothknv happens
Customer: replied 9 days ago.

Do you see the search bar at bottom-left of your screen?

Ask Your Own Microsoft Question
Customer: replied 9 days ago.

Can you please type this: (into the search bar)

Quick Assist

and press Enter?

Ask Your Own Microsoft Question
Customer: replied 9 days ago.
what is happening now

Can you please type this: (into the search bar)

Quick Assist

and press Enter?

Ask Your Own Microsoft Question
Customer: replied 9 days ago.
What is happeni g now?

Can you please click on this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=8bf07fb1-c563-4c41-ac5a-b4d44d0ab96d and follow on-screen instructions carefully. if something goes wrong, please let me know.

Ask Your Own Microsoft Question
Customer: replied 9 days ago.
I have done that

Were you able to run it?

Ask Your Own Microsoft Question

If something goes wrong, I will be here anytime.

Best regards.

Ask Your Own Microsoft Question