Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
Thank you and please let me know so that I can assist you further.
Are you still able to access this @rrchambers.co.uk email account using a web browser?
Why are you unable to access your email account using a web browser?
Have you tried resetting the password ***** the web browser then?
Is this email account a corporate email hosted by Office 365?
Are you able to access your email account through FastHosts cPanel portal?
Please give it a try. The problem could be your email account so it stopped working in your Outlook.
Are you still able to open the Outlook program right now?
Can you show me a screenshot of the error that you are getting when opening Outlook?
Is that the original location of the OST file?
Wait, did you move the file from that location so it means the file is no longer there? Please check that path displayed there and see if the OST file is still there.
Thank you for patiently waiting. To troubleshoot this problem, please try to do the following:
Thank you and I hope that helped. If you need further assistance, please let me know. I will be happy to assist you until your issue is resolved.
Yes, please. Keep me posted with the results so that I can assist you further.
Thank you for the screenshot. Please follow the exact steps I gave you. You need to open or run the Command Prompt as Administrator. The prompt should give you C:\WINDOWS\system32>
Then you type the command I gave you (see below) then press Enter to execute.sfc /scannow
I already provided the procedures. Here are the steps:
I am still here. Sorry for the delay. I have been having trouble sending you replies.
Try to right-click on cmd .exe then click Run as Administrator.
In the black command window, type the command below then press Enter to execute. The command has two words, there is a space between c and / but there is no space between / and s.sfc /scannow
Yes, a remote session will be a better option going forward. I already sent an offer for a remote session. Please accept it so that I can remotely access your computer and fix the problem while you watch.
I already sent the offer, please scroll up the page to locate it. You can then accept it so that we can do the remote session.
I am sorry to hear that. See the attached screenshot. That is when or where I sent the offer.
I am from a different time zone and it is 1AM here where I am. I will be up until 3AM only (2 hours from now) and will be back online after another 6 hours.
Okay. Please try to log in to your JustAnswer account on your computer so that you can easily locate the offer I sent you and accept it from there. We cannot do the remote session until the offer is accepted.
Yes, please login in to your JustAnswer account on your computer to access our chat page. There you can easily locate the offer I gave you and accept it.
Yes, please give it some time to load.
Yes please check our chat there on Chrome and locate my offer and accept it.
Please hide or minimize that Customer Care window. At the top right, there is a link for "My Questions". Please click on it.
Please hide or minimize that Customer Care window. At the top right of the page, you shall see My Questions.
I believe you are already logged in there so it shall list your question there.
Then please sign in. Your login credentials could have been sent to your email.
Please contact our customer service so that you can login using your Chrome browser.
New Zealand 0800-426-339
United Kingdom 0***-***-****
The rest of the world(###) ###-####/p>
Thank you for using our service.
Yes. Please check our chat and locate the offer I sent you and accept it.
Thank you for accepting my additional service offer for Secure Remote Assistance so that I can help you directly in fixing your problem.
For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link: