Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, my name isCustomer and welcome to JustAnswer. I'll be the one to assist you with your question regarding Microsoft Office.
If you have already purchased Office for one year, you may have to keep it for one year even if you have canceled the subscription. Please be back later when you are free and we can continue the session.
Do you have the order email with you? Can you attach the email screenshot here?
Do you have the order email with you?
Can you attach the email screenshot here?
Have you charged for the order?
Please go to the link below, and sign in using your email account and password ***** you have used to purchase Office.
Over there, you have the option to cancel the subscription.
Take your time.
Can you attach the email you received when purchasing it?
So, you have not received an order for the purchase?
If so, you might not have purchased it.
You will not be charged if you do not have a Microsoft account. You have purchased it online from Microsoft. Right?
Can you show me the screen?
Click the Billing option and send me a screenshot.
Show me the screens for Licenses and Billing notifications.
It seems that you have not purchased any product and you will not be charged.
But you have not received any order regarding the purchase. You have received an email regarding the Microsft account only.
I do not think you have ordered Office, because you have not received any order or confirmation for the order even if it is a trial version.
If you have ordered the product and got a trial version, you must have received an email with an order receipt which includes the option to cancel it.
Product means Office. If you have not got an email with the order confirmation, you will not be charged for sure.
It is an online version of Office. You can use it even if you have not purchased anything.
You are checking the order receipt on the email address and not the Microsoft email page. Right?
Even if you have not provided any other emails, you will get the confirmation email on the one you have used to purchase it.
Yes. I suggest the same.
If you want only Outlook, why did you try purchasing the business version?
You can purchase Outlook alone but will be charged US $159.99 for 1 PC or Mac. And it is a one-time purchase.
However, you can get Word, Excel, Powerpoint, Onenote, and Outlook for a cost of $249.99.
Both are one-time purchases and you will not charge annually.
You are most welcome. If you have any issues, please be back.
You are welcome!