How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask Anikesh G Your Own Question
Anikesh G
Anikesh G, Computer Expert
Category: Microsoft
Satisfied Customers: 3190
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
108948392
Type Your Microsoft Question Here...
Anikesh G is online now

I can't remember my password to access my email a/c. I type

Customer Question

Hello, I can't remember my password ***** access my email a/c.
JA: Which programs (name and version) are you experiencing this issue with?
Customer: I type my email address & asks for my password, when I enter it it tells me it's wrong, but wont reset it.
JA: What does your screen look like when you try to open the program?
Customer: Goes to sign in
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: Do you need my email address?
Submitted: 17 days ago.
Category: Microsoft
Anikesh G
Expert:  Anikesh G replied 17 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

Ask Your Own Microsoft Question
Expert:  Anikesh G replied 17 days ago.

May I know who your email provider is?

Ask Your Own Microsoft Question
Customer: replied 17 days ago.
I think it's outlook 365
Expert:  Anikesh G replied 17 days ago.

Please use the link below and follow the on-screen instructions to reset the Microsoft Account’s password

Hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank you.


Ask Your Own Microsoft Question
Customer: replied 17 days ago.
All I need is to reset my password
Expert:  Anikesh G replied 17 days ago.

Please use the link below and follow the on-screen instructions to reset the Microsoft Account’s password

Hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank you.


Ask Your Own Microsoft Question
Customer: replied 17 days ago.
No thanks,please delete my card details from your site.& refund my £1.00
Expert:  Anikesh G replied 17 days ago.

You may ignore the automated pop-up message that you see on your screen. It is completely optional.

We can continue via chat without any additional charges.


Ask Your Own Microsoft Question
Expert:  Anikesh G replied 16 days ago.

Is your issue fixed now?

Ask Your Own Microsoft Question
Expert:  Anikesh G replied 16 days ago.

I hope I have provided you with helpful information.

If you have any questions or want any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Anikesh


Ask Your Own Microsoft Question