How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Divyansh Your Own Question
Divyansh
Divyansh, Tech Support Executive
Category: Microsoft
Satisfied Customers: 6833
Experience:  Computer Applications Expert
102882208
Type Your Microsoft Question Here...
Divyansh is online now

I have changed my phone and cannot get into my email because

This answer was rated:

I have changed my phone and cannot get into my email because I don't remember my password
JA: When were you last able to use your phone?
Customer: When I had my old phone it is my email account
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: No because every thing else is OK it is my. Microsoft account
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No thank you

​​Hello and welcome to Just Answer Tech Support. My name is ***** ***** I am a Tech Support specialist with over six years of experience. I will be assisting you today.

  • Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Customer: replied 16 days ago.
Outlook
Customer: replied 16 days ago.
I can not pay that much

Please use the link below and follow the on-screen instructions to reset the Microsoft Account's password.

I hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank you.

I hope the suggestion provided was helpful.

If you have any additional questions, please include them in your response. I'm always glad to assist.

Divyansh and 4 other Microsoft Specialists are ready to help you

Please let me know if you need any additional assistance. Thank you.