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Divyansh, Tech Support Executive
Category: Microsoft
Satisfied Customers: 6833
Experience:  Computer Applications Expert
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I have changed my phone and cannot get into my email because

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I have changed my phone and cannot get into my email because I don't remember my password
JA: When were you last able to use your phone?
Customer: When I had my old phone it is my email account
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: No because every thing else is OK it is my. Microsoft account
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No thank you

​​Hello and welcome to Just Answer Tech Support. My name is ***** ***** I am a Tech Support specialist with over six years of experience. I will be assisting you today.

  • Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Customer: replied 16 days ago.
Customer: replied 16 days ago.
I can not pay that much

Please use the link below and follow the on-screen instructions to reset the Microsoft Account's password.

I hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank you.

I hope the suggestion provided was helpful.

If you have any additional questions, please include them in your response. I'm always glad to assist.

Divyansh and 4 other Microsoft Specialists are ready to help you

Please let me know if you need any additional assistance. Thank you.