How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rei Guimmayen Your Own Question
Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Microsoft
Satisfied Customers: 10089
Experience:  Microsoft Certified Professional
106499931
Type Your Microsoft Question Here...
Rei Guimmayen is online now

My question is about the bills from Microsoft games which I

This answer was rated:

My question is about the bills from Microsoft games which I didn’t buy can you please help me with this
JA: What application are you using?
Customer: I have got 3G contract and they send me bill from Microsoft
JA: Have you installed any updates recently?
Customer: No nothing that’s y no body buy the games which they are telling me
JA: The Microsoft Office Technician will be able to walk you through that. Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: No thanks

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be helping you today.

I understand that you have unauthorized charges to your Microsoft account.

Please check your order history using this link:

https://account.microsoft.com/billing/orders

If charges didn't reflect on your account, check if someone from your family with Microsoft account purchased using your credit card or debit card.

If none, please report unauthorized charges to Microsoft: https://support.microsoft.com/en-us/contactus/.

Please let me know if you have follow-up questions. Thank you.

Customer: replied 14 days ago.
I read all questions nobody used my credit card and nobody bought any games which are mentioned

If none, please report unauthorized charges to Microsoft: https://support.microsoft.com/en-us/contactus/.

Customer: replied 14 days ago.
Hi
Customer: replied 14 days ago.
Anybody here to help me

Please report unauthorized charges to Microsoft: https://support.microsoft.com/en-us/contactus/.

You need to contact Microsoft to report the unauthorized charges.

Customer: replied 14 days ago.
How can I contact
Customer: replied 14 days ago.
Can’t pay £22
Customer: replied 14 days ago.
Y shall I pay £22 to just contact with them

No need to avail of Premium Service. Your issue doesn't need a remote connection.

Customer: replied 14 days ago.
Can’t pay

No need to avail of Premium Service. Your issue doesn't need a remote connection.

Customer: replied 14 days ago.
Hi
Customer: replied 14 days ago.
Unauthorised bill

Please use this link to contact Microsoft: https://support.microsoft.com/en-us/contactus/

I hope I have provided the information you were seeking. Please let me know if you need further assistance. I will be happy to assist you. Thank you for using Just Answer.

Rei Guimmayen and 5 other Microsoft Specialists are ready to help you