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Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Microsoft
Satisfied Customers: 10363
Experience:  Microsoft Certified Professional
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I went to buy a game for 30 pounds and it's say we're having

Customer Question

Hi I went to buy a game for 30 pounds and it's say we're having trouble processing your payment but it's with my 3 contract and phone been paid and everything I did work so wanna know what's going on...
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung S21 ultra I payed for games before and it worked
JA: How long has this been going on with your S21? What have you tried so far?
Customer: Only today I was going to buy madison..
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No its just that.
Submitted: 13 days ago.
Category: Microsoft
Customer: replied 13 days ago.
File attached (SGM7Z47)
Expert:  Rei Guimmayen replied 13 days ago.

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

Customer: replied 13 days ago.
OK
Customer: replied 13 days ago.
Hi I went to buy a game for 30 pounds and it's say we're having trouble processing your payment but it's with my 3 contract and phone been paid and everything I did work so wanna know what's going on...
JA: What's the brand/model and Operating System (OS) of yoursmartphone?
Customer: Samsung S21 ultra I payed for games before and it worked
JA: How long has this been going on with your S21? What have you tried so far?
Customer: Only today I was going to buy madison..
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No its just that.
File attached (SGM7Z47)
*****************196628002629754.jpg
Customer: replied 13 days ago.
Can you help me
Expert:  Rei Guimmayen replied 13 days ago.
Do you have updated payment information on your Microsoft account?

Here is how to add a new payment method:

  1. Please go to this link: https://account.microsoft.com/billing/payments
  2. Select Add a new payment method.
  3. Select the type of payment method you want to add, enter the information needed, and select Save.

Expert:  Rei Guimmayen replied 13 days ago.

If you still have trouble purchasing the game, here's the contact information of Microsoft: 1-***-***-****

You may also contact Microsoft via chat: https://support.microsoft.com/en-us/contactus/

Expert:  Rei Guimmayen replied 13 days ago.

Please let me know how it goes. Thank you.

Expert:  Rei Guimmayen replied 13 days ago.

You may want to download the app for Samsung under Google Play Store. Kindly check.

Customer: replied 13 days ago.
It said something happened at your end the Microsoft end...
Expert:  Rei Guimmayen replied 13 days ago.

Please contact Microsoft via chat: https://support.microsoft.com/en-us/contactus/

Expert:  Rei Guimmayen replied 13 days ago.

Please let me know if you need further assistance. I will be happy to assist you. Thank you for using Just Answer.