How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Benjie Your Own Question
Benjie
Benjie, Microsoft expert
Category: Microsoft
Satisfied Customers: 14684
Experience:  Computer and IT Support Engineer
102836769
Type Your Microsoft Question Here...
Benjie is online now

I m trying to open microsoft outlook and it wont open,

Customer Question

i m trying to open microsoft outlook and it wont open
JA: Are you getting any error messages? Have you rearranged your file folders recently?
Customer: yes...trting to delete some email accounts and add a new one
JA: What does your screen look like when you try to open Outlook?
Customer: cannot open....unexpected error has occured
JA: Is there anything else the Microsoft Office Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: box with triangle
Submitted: 10 days ago.
Category: Microsoft
Expert:  Benjie replied 10 days ago.

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Which Version Of OS/Windows install to your computer 10, 8, 7?


Customer: replied 10 days ago.
11
Expert:  Benjie replied 10 days ago.

Do you have any fault codes that come up with that message so we can maybe narrow down where the issue is occurring?

Customer: replied 10 days ago.
no mate thanks
Customer: replied 10 days ago.
no codes just a box
Expert:  Benjie replied 10 days ago.

What have you done so far to troubleshoot the problem?

Customer: replied 10 days ago.
i need to get rid of some email accounts and tidy the laptop...can you do this remotely?
Expert:  Benjie replied 10 days ago.

I am unable to call you, but I can provide the instructions for you in this chat.

Customer: replied 10 days ago.
is this completely secure?
Expert:  Benjie replied 10 days ago.

What have you done so far to troubleshoot the problem?

Expert:  Benjie replied 10 days ago.

Since I didn’t hear from you please try these general instructions.

Please follow these steps.

On your keyboard press Windows key + r together > a run box will appear > please type in appwiz.cpl

The programs and features window will appear.

Please locate the MS Office and then right-click on it.

Then select change. Click yes on the prompt.

Then select quick repair.

Once done restart your computer.

If I have not fully addressed your questions or if you have any follow up questions, or if I have misinterpreted your questions in any way,

Please feel free to reply here. I’m more than happy to help you!