Not functioning and both lights flashing, both lights

Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.

Dear customer, what is your performance problem?

Dear customer the problem you are experiencing is usually at the level of the electronic module, apparently there is a short in this circuit that could be caused by dirt, my particular advice is that you make a revision to this electrical system, if you wish I could recommend an expert near you to do this for you.

Where are you located?

Could you tell me where exactly?

Dear costumer it would be to recommend an expert in your area, because of how big singapore is, knowing in which area of singapore would help to find an expert nearby, i.e. you don't have to give me your residence but something approximate.