Nissan Repair Questions? Ask a Mechanic for Answers ASAP
Hello and thank you for using JustAnswer. My name is***** am a vehicle master tech located in the UK and I will do my best to assist you. During this conversation, you will be given an automated offer for a phone call. You may accept or decline that offer. I don’t personally offer this service so if you take this another tech may call I’m sorry that you’re having trouble with your vehicle. Don’t worry though, we’ll be able to figure this out. Please understand that I do not know your knowledge or capabilities so I may need to ask questions to find out basic information to help solve your specific problem. My aim is to give you the best service possible and to help you. If you have any questions or concerns, please don’t hesitate to let me know. Sometimes it may take a moment for me to respond because I may have to look up information about your concern. I appreciate your patience and will provide responses as soon as possible. Can I first ask who I have the pleasure of speaking with today, please?
Hi, Annie, I hope you are well. I'm sorry to hear your having troubles with your Qashqai and understand how frustrating this can be with such a new car. Can you tell me exactly what's occurring and if possible send me some pictures of the warnings?
I don't offer the call service but I'm happy to continue in this chat, did you get my reply?
ok, I haven't yet received are you using the app or website?
perfect ive received the pic, I'm just going to type out the reply
ok so as I'm sure your away start-stop is the system that is used to reduce emissions and fuel economy when in start-stop traffic or when waiting at junctions. The start-stop system monitors many different inputs to ensure if it shuts the engine off it's confident the engine can be restarted. There are many different inputs required from the vehicle from the battery voltage to a clutch position switch. The vehicle can still be driven but will need to be connected to a diagnostic scan tool to see exactly why the system has been shut down. With the age of the vehicle, it should still be covered under warranty with the manufacturer.
you're very welcome. Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
I am glad I was able to help. Have a great day