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Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 29004
Experience:  Residential and commercial systems.
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Cannot dial out on sf 3100t or send fax . Funny dial tone on

Customer Question

Cannot dial out on sf 3100t or send fax . Funny dial tone on incoming. can receive calls
Submitted: 4 years ago.
Category: Phone Systems
Expert:  Nathan replied 4 years ago.

p0llinate :

Hello, and welcome. My name is Nathan, and I’ll be assisting you today.

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p0llinate :

Hi there, sorry to hear you're having trouble faxing,

p0llinate :

Can you tell me a bit more about the problem please:

1)Is this a dedicated fax line, or shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?
4) Are you able to place calls from other phones? If you plug a different phone into the same wall port as the fax machine, can it make/receive calls?

Expert:  Nathan replied 4 years ago.
Do you still need help with this Tom?
Customer: replied 4 years ago.

Hi ,
to answer your questions.
1.shared voice/fax line.
2.Yes Phone co.
3. Yes DSL wireless modem .
4. YES 2 HAND SETS portable.

All above at different connection points coming in on one telephone line .

Thank you,


Expert:  Nathan replied 4 years ago.
Good morning Tom,

You mentioned a funny dial tone, do you mean the ring tone sometimes sounds different than normal? If so, you may have a "distinctive ring" service set up. This lets you share a fax/voice line, so you only have to pay for 1 line, but you get a separate number for the fax, which rings with a different tone. To use this, the fax machine must be set to DRPD mode.

If you just mean that when you pick up the line to make an outgoing call/fax, but the dial tone is a staccato/interrupted tone, that usually means that you have new messages on your voicemail system.