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Richard, Engineer
Category: Phone Systems
Satisfied Customers: 44683
Experience:  Phone Engineer
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Why does my gigaset A420 answer phone tell callers that the

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Why does my gigaset A420 answer phone tell callers that the mail box is full then tells me I have 25 minutes of recording time available? The answer phone button on the base is lit and the answer phone icon is on the handset but instead of a voice message there is just a horendous noise. Callers think they have left a message but they haven't.
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Can you tell me who your phone provider is please?

Thank you
Customer: replied 3 years ago.

my phone provider is post office Home Phone

Thank you Shirley

The issue appears to be on their Voice Mail server.

Can you please call them and have them check the voice mail account and clear it.

this will ensure that any corrupted messages that can cause this are removed and it should then function again.

Do this and let me know the results please
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