How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9327
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now

Model KX-TG8122E - has worked perfectly since new - still works

Customer Question

Model KX-TG8122E - has worked perfectly since new - still works perfectly except suddenly there is no dialling tone; all other functions fine including intercom. Have tried the Panasonic reset (remove chargers for one hour, check all connections, restart) and have fitted new cable between base unit and wall socket (there is no problem with the phone line). ....still no dialling tone. ?
Submitted: 3 years ago.
Category: Phone Systems
Expert:  Freddy M. replied 3 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
It sounds like the problem may be the lines from the phone company itself. Have you tested with a different phone system even if you need to borrow one from a friend or neighbor to test and see if it does the same thing?
Customer: replied 3 years ago.

Thanks for taking this on. I have two standard phones and our whole internet system running off the same phone line - no problem

Expert:  Freddy M. replied 3 years ago.
Ok so if you switch the second phone that is working with this one it will get a dial tone?
Customer: replied 3 years ago.

I've tried various combinations of phones and sockets - two standard handsets both work, and the Panasonic not, in three different sockets.

Expert:  Freddy M. replied 3 years ago.
I am going to need to opt out and open this to all experts.
Expert:  Greg A. replied 3 years ago.
Hello & Welcome,

Sorry I didn't see your question earlier.

I noticed that you may not have tried a different phone CORD, or what I call a FULL system reset. If you can try each of those two things to TEST the system, then that would be a good thing.

When trying a different phone cord, try to swap with a WORKING phone. For the FULL system reset, I have the procedure I use listed below for you.

Cordless system "reset" procedure. This is done by following the steps below.
1) Remove the batteries from ALL handsets in the system.
2) Remove the phone cord from the main base unit AND the phone jack in the wall.
3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.
4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.
5) Reconnect the batteries in all handsets.
6) Reconnect the phone cord between the main base and the phone jack in the wall.
7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.
8) Wait 30-60 seconds for the system to reinitialize.
9) Test each handset for proper function.
10) Test each function of the main base unit (answering system, caller id, etc.).

Now if these TESTS do not get you back in service (dial tone), then this system may have failed, in the Main Base Unit. I noticed that this system was made some time ago, and is most likely well past its 1 year warranty period. If that is the case, repair is not cost effective, and replacing the system would be my recommendation.

Fortunately, the newer systems have become much more affordable, especially when purchased online. As an example, I have a list of new cordless phones shown on Amazon (click here) that can get you started to find a new system. You may also be able to find similar systems at a local shop, but at a slightly higher price.

Please give these things a try and let me know what you find or REPLY if you have more questions.

Best Regards, ***** *****