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Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 28950
Experience:  Residential and commercial systems.
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I am unable to clear the voice mail messages on my phone.

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I am unable to clear the voice mail messages on my phone. Callers get the message that the voice mail is full. I have a reference of PNLC1019. How do I clear the voice mail box?
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. That looks like the power cord off a panasonic system. Can you give me the model number off the main base station please, which starts with kx-tg followed by 4 numbers?
Customer: replied 2 years ago.
Hi Nathan, please wait a moment while I get the info. Model number is *****
Customer: replied 2 years ago.
Hi Nathan, did you get that?
Thank you,and when you've been trying to clear the messages, is that by playing/deleting with the buttons on the base station?
Customer: replied 2 years ago.
Okay that is the problem. What is happening is that your callers are reaching a voicemail service provided by the phone company. It is answering before your home answering machine has a chance to pick up the line, which is why they hear a different greeting, and why you get no messages when checking your home answering machine.The solution in that case is to contact the phone company and have them cancel/remove the voicemail service from your account, OR as an alternative, you could get rid (or just stop using) the answering machine and use the voicemail function instead. You can record your own greeting on the voicemail if you like, and voicemail actually has several advantages: it is always on, meaning it will work even if the power goes out, while the answering machine could stop taking or playing messages if it is ever damaged or unplugged. VM will also work even if you're on another call, with answering machine, the 2nd caller would just get a busy signal. For these reasons, I tend to recommend voicemail over using your own machine, simply because it tends to be more reliable and accessible. The choice is yours of course though.
Customer: replied 2 years ago.
OK that's fine I will try to do as you say. How do I stop using the answering machine?
Look on the main base, there is an on/off button. Press that so that the light goes out, and then the answer system is off and you're using VM only at that point.
Nathan and other Phone Systems Specialists are ready to help you
Customer: replied 2 years ago.
OK will do that. Many thanks for your help
You're very welcome. If you have any other questions, just let me know.I also invite you to contact me directly with any future support needs at Thank you, ***** ***** a good day,Nathan