How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Phone Systems
Satisfied Customers: 12263
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
Type Your Phone Systems Question Here...
Russell H. is online now

All of my a420 phones hsve gone dead outside

Customer Question

all of my a420 phones hsve gone dead for getting outside lines yet after checking power and connextions they are all working can you please help my e/mail is xxxxxxxxxxxxxx
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. I suspect that the outside line itself is dead, or troubled, or in a bad status. I advise checking with the phone company that is your phone service provider.Ask them to do a line check for your number, or numbers. Also, you might have a problem with the phone system box that all your A420 phone stations go to. That would cripple outside calling capability. The phone system box would be in a back room or closet, where all the phone lines from the A420 stations go to, essentially. Check its status lights, determine what maker and model # ***** is, etc.