How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 28936
Experience:  Residential and commercial systems.
Type Your Phone Systems Question Here...
Nathan is online now

I have a Gigaset SL910 and the two remote handsets show

This answer was rated:

Hi, I have a Gigaset SL910 and the two remote handsets show 'Base Station lost, searching for Base Station' all the time. The phone set that goes with the base station works if it is close to the base station but comes up with same message when moved into another room, please advise, Many Thanks, Pete
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Pete. This symptom indicates a hardware failure in the base station (since the issue happens with all handsets), meaning a weak/failing radio transceiver, or from external interference. We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines. This isn't surprising to see from normal age related wear and tear either, on a 2011 model which is now past its service life.The one thing you may attempt yourself is to fully reset the system:1) unplug both power and phone lines from the main base.2) remove batteries from all handsets3) wait at least 15 minutes, then restore all4) place a handset on the main base for a minute, as if to charge5) check for functionality.If the problem persists after this, it tends to confirm a hardware failure which would require repairs to correct. Unfortunately once the 1 year warranty is up, repairs are not practical, and the base alone cannot be replaced. The most economical option in this case is to replace the entire system:
Nathan and other Phone Systems Specialists are ready to help you