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JamesI, Customer Service
Category: Phone Systems
Satisfied Customers: 2155
Experience:  With 10 years experience managing analouge and digital PBX, he is currently deploying a cloud VOIP system
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I have had my Gigaset SL400 phone two years. I am now

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I have had my Gigaset SL400 phone for about two years.
I am now finding an increasing number of private answering exchanges that will not accept the number inputs that I give. As a result I have to use my standby corded phone.
Can my phone be amended to over come this situation?

There are only one settings you can change on the phone itself which may fix it.

Changing pulse dialling to DTMF dialling will send a tone rather than a pulse to the exchange, however by default your phone should already be using DTMF.

To check this, press the menu button > Select Telephony > Select Dialling Mode > Then chose DTMF.

If the phone is already set up as DTMF, and your standing in range of the base station, I am afraid it time for a new phone.

Customer: replied 1 year ago.
My phone has Tone and Pulse settings. It is currently set on Tone. Is this the DTMF setting you are referring to?

Hi Robert,

Yes, the tone setting is DTMF, which is the standard (modern) mechanism for sending key presses to the other parties exchange.

If your not having issues with signal\sound quality, it is most likely to be an issue with the phone processor not generating the tone at the right frequency, with alot of customers going digital there is less tolerance, and probably why its working intermittently.

I am sorry I couldnt offer a fix for your issue.

Customer: replied 1 year ago.
Thank you. New phone it will have to be.

Have a good day, should you have any further queries please do not hesitate to contact us again.

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