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Hi there and welcome
The people that cannot call in, can the be called from the phones?
Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
yes that is ok, I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
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yes please, all phones
Who is your phone provider? And are any calls getting through at all?
ok, the phone does not block calls, so this is not it, it is possible that BT has the block in place
Can you call them and have them check if they have any numbers blocked on your account please.
Can people not on BT get through?
so anyone on BT cannot ring you right?
ok, it is then down to two things, a fault on the line or with the main base unit.
Your next step is to try a new phone and see if you still get the issue with this.
Ok, try it with a different phone please.