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Hi there and welcome
Can you tell me what you have tried to do to resolve this?
thanksPlease remove the power to the base unit and the batteries from the handsetThen wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.Please let me know the resultsThank you
Is it connecting to a BT Hub for a signal?
Ok, remove the power to the box on the wall, waot 5 minutes then connect the power back to it and tell me if you then get a signal please